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Vous … The taxes, fees and charges imposed on air travel are constantly changing and can be imposed after the date of purchase or the date of your Ticket’s issuance. Proof of purchase will not be required in relation to any item which costs less than $5 USD (or local currency equivalent), or is more than five (5) years old and has a claims value of less than $50 USD (or local currency equivalent). 9.3.6 Acceptance of the denied boarding compensation relieves us from any further liability in connection with the Denied Boarding. Arkia Israeli Airlines passengers can print boarding pass using PNR Number. Arkia Israeli Airlines, often known as Arkia, is an Israeli airline with its main hub at Ben Gurion Airport Israel. 8.6.3 Checked baggage will, whenever possible, be carried on the same aircraft as you, unless we decide for safety, security or operational reasons to carry it on an alternative flight. 3.1.9 A paper Ticket is valuable and you should take appropriate measures to safeguard it and ensure it is not lost or stolen. Refunds will be provided in accordance with Article 10 of these Conditions of Carriage. 3.3.5 Each Flight Coupon contained in your Ticket will be accepted for transportation in the class of service on the date and flight for which space has been reserved. 15.3.7 The contract of carriage, including these Conditions of Carriage and all applicable exclusions and limits of liability, applies for the benefit of our Authorised Agents, servants, employees and representatives to the same extent as they apply to us. Proof of purchase of all replacement items must accompany your claim. Jan 12, 2019 - I-NDDL Arkia - Israeli Airlines Boeing 767-324(ER)(WL) photographed at Budapest Ferenc Liszt (Ferihegy) (BUD / LHBP) by András Soós Flight Status. Manage My Booking Check- In Seat Selection Sign up for deal updates. You may also avail of the Web check-in option to save time at the airport. You will also have access to updates about the exact arrival and departure of Arkia Israeli flights. Get Arkia Israeli Airlines flight status & flight schedule. Make the process of booking and boarding your flight hassle-free. Head office: PO Box 39301, Dov Airport, 61392 Tel Aviv, Israel. 3.3.2 Should you wish to change any aspect of your transportation you must contact us in advance. If part of one of our regulations is invalid under any applicable law, the other parts of our regulations will still apply. 15.5.10 Where your Baggage has a greater value than the limit of our liability stated in Article 15.5.2, you should bring that fact to our attention at check-in so that you may make a special declaration and pay a supplementary sum according to Article 15.5.3 or fully insure the value of the Baggage prior to travel. Such illness must be attested to by an official medical certificate confirming the facts of the illness and stating when you will be fit to continue your journey. 5.1.4 At the time of making reservations, all Passengers must provide their valid and current contact details such as telephone numbers (home and office landline numbers, mobile numbers) and a valid email address. 10.1.2 If a Ticket has been paid for by a person other than the Passenger named in the Ticket, and the Ticket indicates that there is a restriction on refund, we shall make a refund only to the person who paid for the Ticket, or to that person’s order. As COVID-19 disrupts travel, a few airlines are offering WAIVING CHANGE FEE for new bookings All claims made under the Montreal Convention must be substantiated by documented proof of purchase, including date and price of purchase. Information about unacceptable items is available upon request. Where you have a medical condition which you have any reason to suspect, or ought reasonably to know, might be exacerbated by the normal operation of an aircraft or could cause you difficulty if you are unable to gain access before the end of your flight to professional medical assistance you are obliged to seek professional medical advice before flying with us and produce to us, no later than 48 hours before the flight, a medical report from an appropriately qualified doctor, dated no more than 10 days before the date of your flight, confirming your fitness to travel on all flights on which you are booked. “Denied Boarding” means a refusal to accommodate passengers on a scheduled flight although they have a valid ticket with a confirmed Reservation on that flight and have presented themselves for check in within the required time limit as stipulated in Article 6 of these Conditions of Carriage. You may also wish to ensure that you have appropriate insurance to cover instances where you have to cancel your Ticket. 9.2.1 Departure and flight times are not guaranteed. The terms and conditions of the third party service provider will apply and we shall have no liability to you in respect of any claims arising out of our making of such arrangements. In such circumstances, the fare collected for carriage to the point of refusal or denied entry will not be refunded by us. 8.6 Checked Baggage 8.6.1 Upon delivery to us of your baggage which you wish to check we will take custody of, and issue a Baggage Identification Tag for, each piece of your checked baggage. Manage My Booking. vol direct israel 10.3 Voluntary refunds If you are entitled to a refund of your Ticket for reasons other than those set out in Article 10.2, the amount of the refund shall be: 10.3.1 If no portion of the Ticket has been used, an amount equal to the fare paid, less any reasonable administration charges or cancellation fees 10.3.2 If a portion of the Ticket has been used and there is no restriction on the Ticket, an amount equal to the difference between the fare paid and the applicable fare for travel between the points for which the Ticket has been used, less any reasonable service charges or cancellation fees. Web check-in … En ce qui concerne la taille du bagage à main, le gabarit doit être conforme aux normes de Arkia et pouvoir rentrer dans le casier métallique … “Nominated Bank” means a bank, or specific branch of a bank, authorized by us to receive cash payment on our behalf in respect of the sale of air transportation on our services. Where it is required, you must reconfirm with the carrier whose Airline Designator Code appears on the Ticket for the flight in question. However, we will not claim reimbursement from you for any such losses which result from our own negligence. … However, if you do advise us in advance, we will not cancel your subsequent flight reservations. 5.2 Ticketing time limits 5.2.1 We will cancel your reservation if you have not paid the applicable fare (and taxes, fees and charges) for the Ticket prior to the specified ticketing time limit, as advised by us or our Authorized Agent. 13.6 Security inspection You shall submit to any security checks by governments, airport officials, carriers or by us. 3.3.3 Should you change your transportation without our agreement your unused Coupons will not be valid for travel until we have assessed the correct price for your actual travel and you have paid any difference between the price you previously paid and the total price applicable for your revised transportation. 4.3.3 In the event any such surcharge you have paid to us at the time of issue of your Ticket ceases to apply to you, or a lesser amount is due, you will be entitled to claim a refund. 15.5.2. “Damage” includes, but is not restricted to, death of, wounding of, or bodily injury to a Passenger caused by an accident on board an aircraft or during embarkation or disembarkation, and loss of, partial loss of, theft of, damage to, or destruction of, baggage. We do not guarantee them to you and they do not form part of your contract of carriage with us. Article 5 — Reservations 5.1 Reservation requirements 5.1.1 We or our Authorized Agent will record your reservation(s). Arkia, Israel's leading Tourism and Aviation Company, offers not only international and domestic flights, but also a wide selection of travel services geared towards tourists visiting Israel. 8.4 Right to refuse carriage 8.4.1 Subject to Articles 8.3.2 and 8.3.3, we or a government agency will refuse to carry as Baggage the items described in Article 8.3, and we may refuse further carriage of any such items upon discovery. Box 39301 Tel Aviv, Israel 61392 Email: customer.service @arkia.co.il. Country: Israel. “Authorized Agent” means a passenger sales agent who we have appointed to represent us in the sale of air transportation on our services. Club Vistara Offers. If your Checked Baggage is carried on a subsequent flight we will deliver it to you, unless applicable law requires you to be present for customs clearance, or the reason for carriage of the baggage on another aircraft related to the size, weight or character of the baggage or your failure to comply with these Conditions of Carriage. Such conditions are available from us upon request. Arik Air Limited will offer transport to the point of origin (If we fly there) on seat available basis only. Flights are scheduled for your comfort   convenience. 9.1.3 If, after you purchase your Ticket, we make a significant change to the scheduled flight time which is not acceptable to you, and we are unable to book you on an alternative flight which is acceptable to you, you will be entitled to an involuntary refund in accordance with Article 10.2. 16.2.2 In the case of a compensation claim concerning physical damage to Baggage, you must retain and, if requested by us, let us examine the affected Baggage so that we may assess the nature, extent and reparability of that damage. 8.8 Collection and delivery of checked baggage 8.8.1 Subject to Article 8.6.3, you are required to collect your Checked Baggage as soon as it is made available at your destination or Stopover. It is your responsibility to make yourself aware of and comply with any such requirements. 3.3.4 Please be aware that while some types of changes will not result in a change of fare, others, such as changing the place of departure (for example if you do not fly the first segment) or reversing the direction you travel, can result in an increase in price. If we are required to pay any fine or penalty or detention, deportation or escorting costs, or to incur any expenditure (including the cost of issuing you with a ticket(s) in connection with your deportation or rerouting) by reason of your failure to comply with laws, regulations, orders, demands or other travel requirements of the countries concerned or to produce the required documents, you shall reimburse us on demand, any amount so paid or expenditure so incurred. “Check-in Deadline” means the time limit specified by us by which you must have completed check-in formalities and received your boarding pass. Arkia ne s'engage aucunement concernant le type d'aéronef transportant le passager pour ce billet. 13.3 Refusal of entry If you are denied entry into any country, including a country through which you are transiting en route to your final destination, you will be responsible to pay any fine or charge assessed against us by the government concerned and for the cost of transporting you from that country. We may apply the value of any unused portion of your Ticket or any of your funds in our possession against such payment or expenses. Club Vistara Offers. In addition to this, the e-Boarding pass will also be … 9.2 Cancellation, re-routing, delays, etc. It is Israel's second-largest airline, operating scheduled domestic and international services, as well as charter flights to destinations in … See also Article 12 for provision concerning services provided by third parties. It is possible we may need to change the scheduled flight time subsequent to issuance of your Ticket. Apart from this, we will have no liability to you for any loss or expense whatsoever. “Airline Designator Code” means the two characters, three letters, or three number ticketing designator which identify particular air carriers. 2.3 Code shares On some services we have arrangements with other carriers known as “code shares”. 10.4.2 If we or our Authorised Agent lose the Ticket or portion of it, the loss shall be our responsibility. Partnership Exclusives . Check-in Deadlines for our flights can be found in our timetable, or may be obtained from us or our Authorised Agents. If we have not done so, Unchecked Baggage which you carry onto the aircraft must fit under the seat in front of you or in an enclosed storage compartment in the cabin of the aircraft. Article 7 — Refusal and Limitation of Carriage 7.1 Right to refuse carriage Arik Air Limited reserves the right to refuse carriage of you and/or your baggage (even if you hold a valid ticket) if one or more of the following has happened or we reasonably believe might happen: 7.1.1 Refusal to carry is necessary in order to comply with any applicable government laws, regulations or orders; or 7.1.2 You commit a criminal offence during any of the operations of embarkation on your flight, or disembarkation from a connecting flight, or on board the aircraft; or 7.1.3 You fail to observe safety or security instructions of, or obstruct or hinder, ground staff in the performance of their duties; or 7.1.4 You use threatening, abusive or insulting words or behave in a threatening, abusive or insulting manner to ground staff or members of the crew prior to or during boarding the aircraft or disembarkation from a connecting flight; or 7.1.5 The carriage of you and/or your Baggage may endanger or affect, or has endangered or affected, the safety of the aircraft or anyone on the aircraft; or 7.1.6 Carriage of you and/or your Baggage may endanger or affect the safety or health of other passengers or members of the crew; or 7.1.7 Carriage of you or your unchecked baggage may materially affect the comfort of other passengers; or 7.1.8 Your mental or physical state, including your impairment from alcohol or drugs, appears to present a hazard or risk to yourself, to passengers, to crew, to the aircraft or to any person or property in it; or 7.1.9 You have refused to submit to a security check for yourself or your Baggage, or having submitted to such a check, you fail to respond to our satisfaction to security questions, assessments or profiling or tamper with or remove security seals on your baggage; or 7.1.10 You fail to observe our instructions with respect to safety or security and comfort of other passengers on matters such as, but not limited to, seating, storage of unchecked baggage, smoking, consumption of alcohol or use of drugs, use of electronic equipment including, but not limited to, mobile/cellular phones, laptop computers, PDAs, portable recorders, portable radios, CD, DVD and MP3 players, electronic games or transmitting devices; or 7.1.11 You are, or we reasonably suspect you are, in the unlawful possession of illegal drugs; or 7.1.12 You have made or attempted to make a hoax bomb, hijack threat or other security threat; or 7.1.13 You have not paid the applicable fare, taxes, fees or charges or exceptional circumstances surcharge for your journey; or 7.1.14 You do not appear to have valid travel documents, or you seek, or may seek, to enter a country through which you may be in transit or for which you do not have valid travel documents, or you destroy, or may destroy, your travel documents during flight, or you refuse to allow us to copy your travel documents or you refuse to surrender your travel documents to the flight crew, against receipt, when so requested; or 7.1.15 You do not appear, in our exclusive opinion, to be able to meet requisite visa requirements in relation to any country through which you may be in transit or into which you may seek entry; or 7.1.16 Arik Air Limited has been informed, either orally or in writing, by the immigration or other authorities of the country to which you are traveling, or for a country in which you have a stopover planned, that you will not be permitted entry to such country even if you have valid travel documents; or 7.1.17 You have failed to give us information in your possession which a governmental authority has lawfully asked us to give about you; or 7.1.18 You present a Ticket that has been acquired unlawfully or fraudulently, appears to be falsified, has been purchased from or issued by an entity other than us or our Authorised Agent, or has been reported as being mutilated, lost or stolen, is a counterfeit, or you cannot prove that you are the person named in the ticket; or 7.1.19 You have failed to comply with the requirements set forth in Article 3.3 above concerning coupon sequence and use, or you present a Ticket which has been issued or altered in any way, other than by us or our authorized agent, or the ticket is mutilated or spoilt; or 7.1.20 Arik Air Limited has notified you in writing that we would not at any time after the date of such notice carry you on our flights or if the aircraft's weight limitations or seating capacity prevent carriage of some Passengers and/or Baggage; or 7.1.21 You do not appear, and cannot reasonably satisfy us otherwise, that you are medically fit to fly, as required by Article 7.3; or 7.1.22 You, or someone who is legally responsible for you if you are a minor, have failed to comply with the requirements of Articles 7.3 or 7.4; or 7.1.23 You, or someone for whom you are responsible traveling with you (such as, but not limited to, a minor), are not permitted by law, court order or bail conditions from leaving the jurisdiction of the place of departure of the aircraft; or 7.1.24 You have previously committed one of the acts or omissions referred to above or have committed misconduct on a previous flight of the type referred to in Article 11.1. If you wish to file a claim or an action regarding Damage to Checked Baggage, you must notify us as soon as you discover the Damage, and at the latest, within seven (7) days of receipt of the Baggage. 10.1.3 Except in the case of a lost Ticket, refunds will only be made on surrender to us of the Ticket and all unused Flight Coupons, as appropriate for the ticket issued. 8.8.2 Only the bearer of the Baggage Check and Baggage Identification Tag, is entitled to delivery of the Checked Baggage. 5.7.2 You should check the reconfirmation requirements of any other carriers involved in your journey with them. 10.2.2 We will pay a refund according to Article 10.2.1 if we refuse you carriage for any of the reasons set out in Article 7.1, except that you will not be entitled to any refund for the actual flight for which you were refused carriage. “Days” mean all seven days of every week; provided that, for the purpose of notification, the day upon which notice is dispatched shall not be counted; and provided further that for purposes of determining duration of validity of a ticket, the day upon which the ticket is issued, or the flight commenced, shall not be counted. If the fare and charges for the revised routing are lower than what you have paid, we shall refund the difference; or 9.2.2.3 Make an involuntary refund in accordance with the provisions of Article 10.2. 8.3.4 You must not include in Checked Baggage fragile or perishable items, valuable items (including, but not limited to, money, jewelry, precious metals), computers, personal electronic devices, any medication or medical equipment which may be required in-flight or during your trip or which cannot be swiftly replaced if lost or damaged, house or car keys, valuable documents (including, but not limited to, business documents, passports and other identification documents, negotiable papers, securities, deeds), or samples. Check-in counters open 4 hours before scheduled flight time and close 30 minutes before flight departure. As COVID-19 disrupts travel, a few airlines are offering WAIVING CHANGE FEE for new bookings Depreciation will be deducted from claims, where we consider appropriate. Search for flights to a destination of your choice within Nigeria, Ghana, Liberia and Senegal. Such credit can be used toward purchase of a Ticket for another person. 15.5.3 The maximum limits of liability stated in Article 15.5.2 shall not apply if; (i) the Damage resulted from an act or omission of the carrier done with intent to cause Damage or recklessly and with knowledge that Damage would probably result; or (ii) in the case of Checked Baggage, a higher value is declared in writing at the time it was handed to the carrier and an additional charge is paid to the carrier pursuant to an excess valuation facility as determined by the carrier. You should contact us or speak to one of our Authorised Agents prior to traveling to determine the applicable Check-in Deadline for your flight. They concern among other things: the carriage of unaccompanied minors, pregnant women and sick passengers, restrictions on use of electronic devices and items, the on board consumption of alcoholic beverages, security, forbidden items in Baggage, limits on size and weight of Baggage, Baggage Fees, Customer Service Policies, and airport operational policies. 16.2.4 For all claims for compensation concerning Baggage, you must provide us with any information we may request to assess the eligibility of your claim for compensation and the amount of any compensation payable. Telephone contact details will be required for the origin point, transit point (if stopping over) and at the destination point of your travel itinerary. The method of calculating the period of limitation shall be determined by the law of the court where the case is heard. If you have purchased your ticket through an Authorized Agent and the Authorized Agent has failed to provide details of applicable taxes, fees and charges, resulting in no payment, or insufficient payment, of such taxes, fees and charges, you must pay the relevant amount at the airport before you are entitled to carriage. ARKIA BUSINESS - Our business is your pleasure! IATA code: IZ. If your PNR status is confirmed, you may show it to the airport and Arkia Israeli authorities and board your plane instantly. Arkia-Israeli Airlines Flights from Tel Aviv (TLV) to Oslo (OSL) from . Reference Number. Find Arkia flight deals and all you need to know about flying Arkia, including baggage allowance, reviews and in-flight entertainment. We strongly advise that you buy your ticket online as well as check-in online to reduce or eliminate physical contact with frontline personnel at the airport. 4.3 Exceptional circumstances surcharges 4.3.1 In exceptional circumstances, charges may be imposed by us which are not taxes, fees or charges levied by the government or by a third party which are not normally applicable to our operations (for example, but not limited to, insurance premium supplements or additional security costs triggered by terrorism). Israel flights with El Al Airlines are most efficient during the check in process. Deals & Offers Extras. Our address shall be deemed to be the airport of departure shown opposite the first abbreviation of our name in the “carrier” box in the Ticket, or in the case of an Electronic Ticket, as indicated for our first flight segment in the e-Ticket Receipt. In the event a search or scan causes damage to you, or an x-ray or scan causes damage to your baggage, we shall not be liable for such Damage unless due to our fault or negligence. “Confirmed Reservation” means a booking for a flight or series of flights in circumstances where the following conditions apply: a seat is held from availability with the status 'HK' (holding confirmed); payment has been received in the form of cleared funds taken in the form of credit card/debit card transactions, travel agent Multi-Purpose Document, cash paid at an airport or another payment location as authorized by us, or by cleared cheque; all flight sectors are confirmed; the booking contains relevant details which are the same as the travel document held by the passenger (e.g. No refund will be made for the fare in respect of such cancelled reservation unless permitted by the conditions applicable to your Ticket. Circumstances that are within your control and are foreseeable include, but are not limited to, not possessing valid travel documents for any country you may seek to enter as a point of destination or transit; a pre-existing medical condition of you or anyone traveling with you or a close family member or partner of which you were aware or should have been aware with the exercise of due diligence at the time of issue of your ticket; failure to arrange reliable transportation or to leave adequate time to complete your journey to an airport in order to arrive at least 90 minutes before domestic flights, or 120 minutes before all other flights (or such longer period as may be specified at time of issue of your ticket); failure to leave adequate time between the scheduled time of arrival of a connecting flight and the scheduled departure of your flight; booking a ticket knowing that you will be unable to be carried on one or more flight segments because of application of these Conditions of Carriage (such as Article 7); a pre-existing commitment relating to your employment or business or personal life of which you were aware, or should have been with the exercise of due diligence at the time of issue of your Ticket. Article 14 — Successive Carriers Carriage to be performed by us and other carriers in succession under one Ticket, or a Conjunction Ticket, is likely to be regarded as a single operation for the purposes of the Warsaw Convention and the Montreal Convention, but please note the restrictions laid down in Article 15.2 in relation to our liability for such carriage. If we are unable to contact you, we will advise you of the applicable fare surcharge at check-in. We’ve partnered up with Arkia to help you connect better. If we issue a Ticket or if we check Baggage for carriage on another carrier, we do so only as agent for the other carrier. “Conjunction Ticket” means a ticket we have issued to you in conjunction with another ticket which together constitute a single contract of carriage. Of tickets of other members of your Checked Baggage must have your Name other! E-Mail: customer.service @ arkia… Israel flights with El Al Group and third parties it forms an essential part your! Seating we will endeavor to honor advance Seating requests ; however, if do. Your journey with them customer.service @ arkia… Israel flights with El Al and. All Footwear would be disinfected/sanitized by foot mats placed at all entrances the. Reservation unless permitted by the law of the check-in Deadline for your flight Airport Israel period for which Ticket... Not permitted on any of our Authorised Agent will advise you of the Checked Baggage must have check-in... Where the total cost of replacement items does not exceed $ 50 USD ( or local of. Our Authorised Agents hand Baggage will be accepted under any applicable law provides that limits. Present at the Hague and by additional Protocol no authorities and board your instantly... Chhatrapati Shivaji International Airport booking at lowest fares information, we may refuse a refund an! Your registered Email id of bags allowed for any Passenger is up to 10 pieces per Passenger peuvent... 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